Shipping policy
SECTION 21 – SHIPPING POLICY
We aim to process and dispatch all orders as quickly as possible.
Processing Times
Orders are typically processed within 1–5 business days after payment confirmation. During periods of high demand, processing times may be extended.
Shipping Times
Estimated delivery times vary depending on destination, carrier availability, customs processing, and local delivery services. Delivery estimates provided at checkout are not guaranteed.
Tracking Information
Once your order has shipped, you will receive a confirmation email containing tracking details where available.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or additional fees imposed by your local government. These charges are the responsibility of the customer.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. Kittblack is not responsible for orders lost or delayed due to incorrect addresses provided at checkout.
Lost or Delayed Packages
We are not liable for shipping delays caused by carriers, customs, weather conditions, or other circumstances outside our control. However, we will do our best to assist customers in resolving shipping issues.
SECTION 22 – REFUND & RETURN POLICY
Customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the terms below.
Return Eligibility
To qualify for a return:
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Items must be unused, unworn, and in original condition
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Products must be returned in original packaging
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Return requests must be submitted within 14 days of delivery
Certain items may not be eligible for return, including:
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Final sale items
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Gift cards
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Personalized or custom-made products
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Hygiene-sensitive items where applicable
Return Process
To initiate a return, please contact our support team at:
Customers may be required to provide proof of purchase and product images before approval is granted.
Refunds
Once the returned item is received and inspected, we will notify you regarding approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days depending on your payment provider.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the issue so we can assist you promptly.
SECTION 23 – PRIVACY POLICY
Your privacy is important to us. This Privacy Policy explains how Kittblack collects, uses, and protects your personal information.
Information We Collect
We may collect personal information including:
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Name
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Email address
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Shipping and billing address
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Phone number
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Payment information
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IP address and device information
How We Use Your Information
We use collected information to:
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Process and fulfill orders
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Provide customer support
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Improve our website and services
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Send order updates and promotional communications
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Prevent fraudulent activity
Payment Security
All payment transactions are securely processed through trusted third-party payment providers. We do not store complete payment card information on our servers.
Marketing Communications
By subscribing to our newsletter or SMS services, you agree to receive promotional communications from us. You may unsubscribe at any time using the unsubscribe link or by contacting us directly.
Cookies
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and personalize content.
Third-Party Services
We may share limited information with trusted third-party partners such as payment processors, shipping carriers, analytics providers, and marketing platforms solely for business operations.
Data Protection
We implement reasonable security measures to protect your personal information against unauthorized access, misuse, or disclosure.
Your Rights
Depending on your jurisdiction, you may have the right to:
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Access your personal data
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Correct inaccurate information
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Request deletion of your data
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Withdraw consent for marketing communications
Contact
For privacy-related inquiries, please contact: